What is Hope?
Hope is the AI assistant on FreeRateUpdate.com. It is software, not a person. Hope answers general questions about mortgages, refinancing and home equity, and can help you start a request.
Last updated September 30, 2026What Hope does not do
Hope does not give personalized rate quotes, lending advice or loan decisions. Rates and terms come from the lenders and brokers in our network, and depend on your application.
Hope can make mistakes. Please double-check anything important with a licensed loan officer before you rely on it.
Your conversations with Hope
We keep Hope conversations with the rest of your request, for as long as our Privacy Policy describes.
People on our team may read conversations to help you, to check quality, and to meet our legal obligations.
When you submit a request, the details you give us are shared with lenders in our network as our Privacy Policy describes.
Talk to a person
You never have to use Hope. To reach a person on our team, use our contact page.